To continue enhance technical knowledge & expertise in the growing field of Technical Support in Information Technology including the business development with wide range of products area which is significant in terms of contribution growth and to benefit the institution by giving the best of abilities using knowledge & expertise acquired with integrity and loyalty
Provide Globally support to Microsoft 365 customer for collaborative solution based on Microsoft technologies, covering Exchange Online, Teams Online, Azure Active Directory (Azure AD) cloud-based identity and access management service and different Office 365 products as well as associated technologies such as EOP, ATP Security solutions. Azure Active Directory (Azure AD) cloud-based identity and access management service, Conditional Access, Business-to-Customer (B2C), Identity governance/ protection including General Data Protection Regulation (GDPR) compliance. Project background and Process: Manage Global customer for Microsoft 365 • Interfacing with global clients to determine specific requirements and expectations, managing client expectations as an indicator of Microsoft technology with quality. • Identifying issues and risks in a timely manner, implementing appropriate mitigation and contingency plan. • Troubleshooting/monitoring global service incidence performance issue for all Office 365 Online Services. • Migration procedures support from On-premises/3rd party to Office 365 Exchange Online. • Diagnosing Windows/Mac/Mobile platform Outlook, Skype for Business Onpremises, Teams clients/app using Microsoft based tools. • Technical major support on Microsoft Office 365 Online Exchange/Skype for Business (Lync)/Teams/Outlook client technologies. • Diagnosing Exchange/SFB Online connectivity and mail flow issues using Microsoft Office 365 tools. • Assistance to troubleshooting Outlook/different desktop client integration and Office 365 email connectivity issues. • Diagnosing Skype for Business connectivity (Lync)/Teams issues such as (presence, IM, audio and HD video calling). • Assistance to Data loss protection and securities based on Microsoft solutions. • Various Office 365 sales & billing/presales support (Exchange, SharePoint online and other Office 365 products). • Manage/participate team building and other technical enhancement activities
Provide Office 365 Forum support to customer for collaborative solution based on Microsoft technologies, covering Exchange Online, Skype for Business (Lync) Online, and different Office 365 products as well as associated technologies such as EOP, ATP Security solutions. Project background and Process: Manage Global customer forum for Microsoft 365 • Technical major support on Microsoft Office 365 Exchange/Skype for Business (Lync) Online technologies. • Diagnosing Exchange/Lync Online connectivity and mail flow issues using Microsoft Office 365 tools. • Migration procedures support from on premises/3rd party to Office 365 Exchange Online. • Diagnosing Windows/Mac/Mobile platform Outlook & Skype for Business clients/app using Microsoft based tools. • Assistance to troubleshooting Outlook/different desktop client integration and Office 365 email connectivity issues. • Troubleshooting performance issue for Exchange Online Services. • Diagnosing Skype for Business connectivity (Lync) issues. • Assistance to Data loss protection and securities based on Microsoft solutions. reporting to the Various Office 365 sales & billing/presales support (Exchange, Lync, SharePoint online and other Office 365 products). • As a software tester analyzing test results on database impacts, errors or bugs, and usability. • Preparing reports on all aspects related to the software testing carried out and reporting to the design team
Responsibilities for Business Development & Administration related to IT products support/ selling /maintenance in the major Indian Government, Banks, Paramilitary force (CISF) and Private Limited Company’s. Project background and Process: Responsible to manage IT support for Indian Government, Banks, Paramilitary force (CISF) and Private Limited Company’s. • Installing ERP software and ensuring seamless integration with IT systems. • Performing diagnostic tests and resolving issues to optimize performance. • Providing technical support and training ERP end-users. • Preparing development progress updates and documenting ERP processes. • Import IT related products from China/Thailand/Malaysia. • Leadership and develop the branch services in coordination with the group's strategy. • Plan and execute digital marketing activities to brand building/annual business plan • Define strategy for implementing and improving IT management solution for Government and major Cooperate sectors. • Hotline / maintenance/ Network administration • Data loss protection, backup and automating antivirus updates deployment using Norton/ Trend Micro products. • Training Banking and cooperates sector employees for computer and secure messaging usage. • Working on various technical issue and provide day-to-day administration operations knowledge transfer.
September 2003 – December 2007 Responsibilities Network project design and implementation TCP/IP based LAN system on Wireless (WiFi) & Ethernet/UTP and customize software solution & development for Banking and Manufacturing Factory. Project background and Process: Network project design and implementation TCP/IP based LAN system on Wireless (Wi-Fi) & Ethernet/UTP for Industrial Security Force & Engineering Colleges. • Customize software solution & development for Banking and Steel Factory in Dos /Windows environment (GUI). • Windows/Lan Server Network Administrator: TCP/IP, DNS, DHCP • Hardware/Networking & Chip/Card level repairing. Experience across wide range of process & office automation related system
February 1996 – November 2002 Responsibilities System integration and maintenance, manage and monitor all installed systems and infrastructure. Liaise with vendors and other IT personnel for problem resolution. Project background and Process: Install, configure, test and maintain operating systems, application software and system management tools • Proactively ensure the highest levels of systems and infrastructure availability • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes • Maintain security, backup, and redundancy strategies • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks • Participate in the design of information and operational support systems • Provide 2nd and 3rd level support • Liaise with vendors and other IT personnel for problem resolution
Project background and Process: Manage Global customer for Microsoft 365 • Interfacing with global clients to determine specific requirements and expectations, managing client expectations as an indicator of Microsoft technology with quality. • Identifying issues and risks in a timely manner, implementing appropriate mitigation and contingency plan. • Troubleshooting/monitoring global service incidence performance issue for all Office 365 Online Services. • Migration procedures support from On-premises/3rd party to Office 365 Exchange Online. • Diagnosing Windows/Mac/Mobile platform Outlook, Skype for Business Onpremises, Teams clients/app using Microsoft based tools. • Technical major support on Microsoft Office 365 Online Exchange/Skype for Business (Lync)/Teams/Outlook client technologies. • Diagnosing Exchange/SFB Online connectivity and mail flow issues using Microsoft Office 365 tools. • Assistance to troubleshooting Outlook/different desktop client integration and Office 365 email connectivity issues. • Diagnosing Skype for Business connectivity (Lync)/Teams issues such as (presence, IM, audio and HD video calling). • Assistance to Data loss protection and securities based on Microsoft solutions. • Various Office 365 sales & billing/presales support (Exchange, SharePoint online and other Office 365 products). • Manage/participate team building and other technical enhancement activities