Mistplay is the first Loyalty Program for mobile gamers. Players use our platform to play games, connect with friends, and earn awesome rewards; such as Amazon gift cards and prepaid Visas.
We leverage a wealth of in-game data and Machine Learning to recommend the best games to our users and coach developers of all sizes to help them build games. We use our marketing expertise and platforms to make sure our studio partners' games reach millions of players around the world.
With a growth of over 10 million users in under 3 years, Mistplay is one of the fastest-growing companies in North America. Join us as we continue to level up!
The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.What you'll be doing :- Act as the main point of contact and manage the relationship with assigned clients
- Increase client value by promoting expansion and upsell opportunities
- Own communication, escalate client feedback, advocate for client internally
- Drive retention and prevent client churn
- Identify opportunities and manage pipeline of upsells and drive client LTV
- Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
- Stay current on industry trends and client-specific news (acquisitions, new game launches etc)
- Provide clients with feedback and insights to improve relationships
- Manage opportunities and communications via CRM
- Report to Global Head of Accounts on individual pipeline, client trends, opportunities, and risks
What we're looking for :- 2+ years in Customer Success or Account Management
- Experience with and an understanding of performance marketing
- A proven track record of success managing profitable client relationships
- Outgoing with strong relationship building skills
- Excellent interpersonal and collaboration skills
- Experience working with market research and other tools for prospecting
- Excellent communicator and presenter
- Organization and time management skills
- Enthusiastic and passionate
- Proven track record meeting or exceeding sales, retention, and/or upsell quotas
- Self-sufficient high performer who enjoys contributing to the success of your team
- Experience in the mobile gaming or adtech market a huge plus
What we're offering :- Competitive compensation amp; commission structure
- Private healthcare (we cover all health benefits including drug coverage, dentistry, vision, and more)
- Vacation (The Mistplay team enjoys 4 weeks of paid vacation per year + 1 paid wellness week.)
- Birthdays (your birthday is a day off! Enjoy your special day with your loved ones.)
- Fitness allowance (We provide $300 a year for gym memberships, exercise equipment or fitness classes.)
We work hard to make our work atmosphere as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually: Team Lunches, game nights, company-wide events, and so much more.
Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
Think you have what it takes? We'd love to meet you!