Project Coordinator
Amplexor, China
Job Description
Amplexor is a global leader in language, content and digital solutions. As part of the Acolad group, together with TextMaster and Livewords, Amplexor is present in 25 countries and combines a network of over 2,000 internal experts worldwide and +20,000 external linguists.
At Amplexor, every position is key to our global growth: we know that we will only succeed if our people succeed.
We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands. Joining Amplexor means an opportunity to be part of an international group that promotes professional development, talent and creativity through collaborative environments with cross-functional, global teams.
We are looking for a Translation Project Coordinator to be part of our team in Suzhou City, China.
The Translation Project Coordinator will be responsible for the day-to-day management of customer translation orders according to customer requirements and Amplexor standards. You will be a part of our Language Services team and will work on on deliveries for a portfolio of customers at our office in Suzhou City.
Main Responsibilities
- Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
- Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
- Responsible for customer feedback, entry of CAPA's and completion of investigations.
- Owns collaboration with RM, linguists, technical leads on resourcing and query management
- Customer and internal communication and status reporting.
- Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer
- Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
- Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
- Participate in the pre-sales activities as needed
- Participate in quality audits, recognize opportunities for improvement and implement the changes as needed
Requirements
- University Degree in in the field of translation or language/communication studies or equivalent.
- Excellent knowledge of English is required. Other languages are a plus.
- 3-5 years experience in service/project management or in similar roles (preferably related to Language Services).
- Experience of successfully managing customer relationships, including complaints.
- Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
- Ability to prioritise tasks and workload.
- Familiarity with translation tools.
- Autonomy, strong team spirit and proactive attitude.
- Good knowledge of commonly used computer desktop applications and services.
Benefits
- Lunch allowance
- Transport allowance
- Specialised training