Assistant Ecommerce Operation Manager
Charlotte Tilbury, China

The Role

Charlotte Tilbury understands the power of makeup like no-one else. With over 28 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but all you need skincare, make-up and fragrance collection.

We are looking for a strategic, dynamic and opportunity driven leader to drive the different China Ecommerce Team.

Key Responsibilities

• Management Charlotte Tilbury T-mall amp; JD China operations, e.g. event, promotion, stock management, etc.
• Manage Charlotte Tilbury B2B business including but not limited to Tmall Global, Tmall Domestic and other distribution channels.
• Optimize and manage the entire operation process and coordinate with IT, customer service, merchandising, and content and logistics part to deliver operation excellence.
• Manage local business partners on site analysis, and user experience optimization to improve customer online shopping experience.
• Identify new requirements in a fast evolving market, increase online shopping experience to convert and retain the customers
• Lead local business partner to deliver ongoing business SOP (Standard Operation Process), analyse and improve operation quality continuously
• Manage local business partner to ensure the overall e-Commerce supply chain process optimization including demand planning, logistics, Inventory amp; safety stock planning.
• Supervise the warehouse activities to make sure operations related flows are seamless, deliver last mile service to full-fill customers’ needs.
• Ad hoc requirements from management levels

Reporting Relationships

This role reports into the Senior eCommerce Manager

Requirements

Key Selection Criteria

• University degree in Business; ecommerce; marketing or related discipline
• gt;5 year relevant experience in China ecommerce ; preferably with 3 years experience in beauty
• Hands-on experience in whole e-commerce process management, platform operation amp; promotion plan, understand e-MKT and e-Merchandise
• Strong in time management skills with detail-oriented mindset.
• Flexibility and adaptability.
• Positive, independent and a good team player
• Good command of both English and Chinese (Mandarin)
• Good interpersonal and communication skills
• Excellent Microsoft software skills

Job Rewards and Benefits