Albatross CX is part of the Customer Experience Group, an alliance of agencies all focusing on elevating the Customer Experience delivered by luxury brands. In the group, four agencies collaborate closely to provide a whole set of professional consulting services to our international luxury clients. The agencies include Wisely Insights, Smart CX, Face2Face, and Albatross CX.
Albatross CX is a global Customer Experience agency specializing in measuring and analyzing the Customer Experience. Combining multiple methodologies to deliver the most insightful and impactful recommendations, the company aims to assist our global clients in delivering a better customer experience through the analysis of quantitative and qualitative data. Industries we serve include the Cosmetic, Fashion, Watch amp; Jewelry, Automobile, etc. The brands we work with include but are not limited to Gucci, La Prairie, Chaumet, Boucheron, IWC, Tory Burch and Sephora.
Currently, the insight team is looking for a Customer Experience Analyst based in the Shanghai area to join our global team. You will report to your line manager who is based in Dubai and you will co-work with colleagues from Shanghai and other locations worldwide. We offer you the possibility to work from home or work from our office in Shanghai. If you are excited about diving into numbers, passionate to be part of the luxury industry, and thrilled to work in a multi-culture business environment, you are the person we are looking for.
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