We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. Are you ready to join the frontline of the business?
The Customer Success department is more than just chatting with people - it’s about enabling the Customer with technical help to grow their business further. We treat our Customers like we would treat our friends: quick responses, efficient assistance, and genuine communication define quality service.
Working five days a week, the Customer Success Specialists are constantly confronted with Rubik’s cube-worthy problems. We are looking for a culture fit - a proactive and diligent person who envisions becoming the next prominent IT Specialist.
What you will do:
- Communicate with Customers via live chat and email in Chinese.
- Share knowledge and learn together with your colleagues in English.
- Provide a red carpet Customer service experience to our Customers.
- Focus on the Customer’s success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuous polishing of your technical background.
- Deliver impactful work on a company scale.
What we expect:
- Clear Chinese communication with a customer service mindset and a love of helping people.
- Strong interpersonal skills.
- Proven ambition to develop your knowledge in IT (experience in Web hosting/Help Desk/IT Support roles is highly preferred).
What we offer:
- A 2 month’s course in technology, product and communication knowledge.
- Individual monthly bonuses and regular salary reviews.
- Continuous personal development.
- Remote work opportunity.
- A supportive team who are eager to share their knowledge and spend time with you!
Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. :)