Account Executive / Senior Account Executive
Jones Knowles Ritchie, China

Client Service Team Purpose

Support client relationship growth through effective problem solving and communication

Account Executive Purpose

To deliver project coordination amp; execution excellence

Externally: To develop client relationships, through pro-active communication and creative problem solving

Internally: Collaborates with internal teams, bringing together the right people to get to the best creative output, while supporting the Client Services team in delivering effective project management

Client Relationships

Proactive and responsive, constantly striving for excellent client service levels across the business

Flexible and adaptable to client’s needs

Tracks and reports project progress including excellent contact reports

Develops strong relationships with Brand Managers and their equivalents

Aware of the client structure

Creativity

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Understands the jkr design philosophy and can bring it to life with relevant jkr case studies

Frames objective feedback in creative reviews against the brief

Demonstrates an understanding of the time it takes to get to great creative work

Creative Delivery

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Displays a clear understanding of jkr’s design process and the clients design process

Commercial Acumen

Demonstrates a good understanding of the agency fees required to deliver great work

Demonstrates basic financial administration

Displays an understanding of how an agency makes money

Brand Centricity

Understands what Marketing is all about

Understands the role of the brand in the clients’ total business or portfolio

Demonstrates a passion for Brands and Design

Communication

Listens actively and openly to the team and peer group

Communicates at all levels and departments internally with confidence and clarity

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• Understands the communication channels between jkr teams and client teams

Job Rewards and Benefits