We are looking for an Operations Executive.
In this position, based in Shanghai, China and you will be reporting to the Operations Manager. You will be responsible for the successful and cost-effective execution of the local projects.
You will be responsible of enhancing the local database of Evaluators and to retain the active ones. Your other key responsibilities would include :
Projects execution
- Plan, recruit, train and certify a sufficient and adequate number of active Evaluators to meet the current and forecasted missions in the operating areas
- Be responsible for the timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit Operations team
- Ensure the quality of the field surveys, their timely collection and electronic submission
- Validate the surveys during low activity period; screen the surveys during peak time
- Communicate proactively with the Customer Success Managers if there is any need of clarification or if there is any issue to report
- Coordinate with and report project status to the Operations Manager or the Operations Team Leader (if any)
- Make sure that the Operation margin target is reached by setting the appropriate payrate and by taking into accounts the potential extra costs that may occur (transportation fees, remote locations, etc.)
- Enhance the Evaluators database: to find ways to attract new Evaluators, to onboard them and to keep them motivated and interested
- Retains and create long term relation with Evaluators
- Ensure the Evaluators are having the best User Experience by answering quickly and effectively to their requests
- Ensure the Evaluators receive their payment on time by making sure the finance team has all their payment details
Evaluators database management
- Enhance the Evaluators database: to find ways to attract new Evaluators, to onboard them and to keep them motivated and interested
- Retains and create long term relation with Evaluators
- Ensure the Evaluators are having the best User Experience by answering quickly and effectively to their requests
- Ensure the Evaluators receive their payment on time by making sure the finance team has all their payment details
Requirements
You bring to this position attention and accuracy for details that you support by:
- Excellent communication skills in Chinese and English as you will the contact person of the Evaluators
- Excellent organizing skills to coordinate project activities
- Positive and outgoing personality
- Being resourceful, proactive, and having a problem-solving mindset
- Microsoft Office skills
- Ability to work with details and time-sensitive issues
- Ability to work as part of a team
- Degree in Administration, Business, Management or related field
- At least 1-2 years of Project Management experience.