Quality Control Coordinator
AT Global, China
Job Description
Based in Shanghai office with up to 10% travel in domestic China.
We are expanding our Quality team in support of our mission; to be the customers choice! We are looking for QC Coordinator to join our team, to plan, execute and monitor the consumer product quality inspections that take place at our supplier facilities. These include new supplier audits, during production inspection, pre-shipment inspection and on-demand special inspections.
Do you want to work in a fast paced and dynamic team that is striving to deliver safe, fit for purpose and exciting products to our customers? Are you super organised and ready to manage the QC inspection service both internally and with 3rd party providers to ensure a smooth and timely provision of goods and superior quality?
Do you want your findings to have a key impact on the overall success of your organisation --- then, this is the position for you!
If you’d like to join a company that has doubled in revenue and size each year for four years in a row, and belongs to the top 10 Amazon seller companies in the world then let’s look at what we’ve achieved together a year from now.
Take a look at what we will have achieved in our first year together:
- The initial inspection pass rate % has stabilised month-on-month at a reasonable level in the range 70-90%.
- Achieved all set goals and KPIs, including:
- 80% of new suppliers pass their factory audit (achieved through proper due diligence prior to confirming audit)
- 90% of QC inspections completed to-plan with no impact on order delivery date
- Zero occurrences of non-compliance in the 3rd party inspector service provision
- 95% of inspections have all required information to carry out (including PO batch information, approved samples and/or data pack)
- 100% of inspection reports entered into QMS (Quality Management System) within 48 hours of issue.
- 100% of purchase orders under ownership have the appropriate inspection scheduled or skipped - no order to be overlooked.
- They have established excellent working relationships with 3rd party providers such that no critical feedback has been raised internally.
- Per man-hour inspection costs are decreasing as inspection volume increases with the business growth
What you'll do:
- Plan and book QC inspections on consumer product purchases from suppliers in China and other locations.
- In collaboration with Quality Assurance, Sourcing, Purchasing and other related teams, gather and share product information such that inspectors have all requirements, in advance.
- Manage the inspection schedule, adjusting to fit changing production timings and providing updates to the wider team as needed.
- Process incoming inspection reports by reviewing the result amp; content, sharing the outcome to stakeholders, filing in the QMS and entering key metrics.
- Together with the QA team, agree the next action to take on any inspection and advise suppliers accordingly.
- Review new vendor due diligence surveys and book-in onsite factory audits appropriately.
- Ensure all data points related to inspections are consistent, accurate and up-to-date.
- Monitor 3rd party inspector performance, costs and service level, escalating and resolving issues to maintain an ideal service value.
Requirements
- University degree with a technical-related major
- High level of consumer goods production-related experience and technical knowledge
- Excellent stakeholder management, and the ability to communicate effectively with suppliers to resolve discrepancies, advocate consumer feedback on product quality.
- Drive, passion and dedication is key for success in this position.
- Analytical - able to use data to extract relevant information and identify and resolve issues logically.
- Decision maker, someone who can work autonomously.
- Excellent verbal and written English.
- Team spirit and the ability of working under pressure
- Structured, systematic and goal-orientated
- Faithful and sustainable working attitude
Benefits
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits.
- Annual company retreat.
- Great opportunities to make the role your own and get involved with exciting projects.