At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical amp; cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleVeeva is looking for a Managed Services Consultant who wishes to become an expert in our China Commercial CRM product and has a passion for helping China domestic customers achieve their business vision. This role provides offsite, post-implementation services to the China domestic customers. This role will work with professional services, product, and development teams very closely who are based out of Beijing.What You'll Do
- Provide post-implementation System Consulting and Administration
- Communicate with China customers, gathering and analyzing requirements
- Support the customer-internal System Releases Cycle, including: Customer engagement for the new requirements; Design and enable new product features; Tier 2/3 Incident Troubleshooting; Environment Management; Execute Customer Change Requests; Data imports and exports maintenance; Adding/deleting/changing users, setting up security, changing territory and role hierarchy; Build KPI reports based on customers’ requirement; User training/feature education; Best practice sharing
- Willingness to wear any hat necessary to make the Customer successful
- Interact with Veeva Product Support on customer’s behalf
- Grow the capabilities of the team, develop best practices and accelerators
Requirements
- At least Bachelor’s degree in Life Science, Computer Science, Computer Engineering, or related degree
- Strong Technical background, 5+ years of experience in Python and MySQL. Good understanding of software architect, data model, familiar with SQL
- Smart and eager to learn new things, ability to work independently in a fast-moving environment
- Ability to work under big pressure, always commit to the work assigned to him/her
- Excellent communication skills ability to deliver formal presentation in the workshop, collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
- Fluent English language proficiency in both verbal and written English
- Ability to juggle and prioritize
Nice to Have
- Wechat client development experience
- Customer service or consulting experience
- Experience in Project Management, Solution Architect, or Solution Consulting, etc.
- Veeva CRM experience/knowledge
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.