At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical amp; cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The RoleVeeva is looking for a Managed Services Consultant who wish to become experts in our Commercial Cloud product suite, who has a passion for helping customers achieve their business vision. The Managed Services Consultant provides offsite, post-go-live application administration for our customers in terms of Veeva Commercial Cloud products including: Veeva CRM, Network, Vault, etc. Our customers are mainly from Australia, Japan, China and South East Asia-Pac. There are also opportunities to work in a Global project where you need to work with Veeva EU/US team members.What You’ll Do
- Provide post-go-live System Consulting and Administration
- Support the customer-internal System Releases Cycle, including:
- Analysis and deployment of new product features.
- Maintenance of Production and Sandbox environments
- Execute Customer Change Request
- Tier 2/3 troubleshooting and how to's
- Data imports and exports using APEX data loader
- Adding/deleting/changing users, setting up security, changing territory and role hierarchy
- Creation of regular and ad-hoc customer reports
- Interact with Veeva Product Support on customer’s behalf
Requirements
- Strong desire to learn new things!
- At least Bachelor’s degree in Computer Science, Computer Engineering, or other similar degree
- Excellent verbal and written communication skills in English or Japanese
- Strong Presentation skills
- Ability to work remotely and independently with clients
- Experience with fulfilling customer needs and managing expectations
- Ability to quickly understand requirements and design amp; articulate potential solutions
- Ability to juggle and prioritize
Nice to Have
- Customer service or consulting experience with multiple client responsibility
- Veeva CRM experience/knowledge
- SFDC Certifications
- Knowledge and applicable work experience in the Pharmaceutical and Life Sciences industry
- Development working experience (only for Japan consultant)
Perks Benefits
- Allocations for continuous learning amp; development
- Health amp; wellness programs
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.