Mendix is on a mission to enable anyone in any organization from the marketing coordinator to the software developer to the CEO to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplishedandwe’re humble enough to admit that we need you to make us even more effective.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Customer Success Manager, you will be one of the first members of our Singapore team and have an immediate and critical opportunity to make an impact and drive the success of our expansion into APAC.
We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative and energetic team -- then Mendix is for you.
Your Mission: To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.
Essential FunctionsDrive Outcomes for the Customer and our Business - Be intimately aware of focus areas, priorities and metrics for each quarter - Know your portfolio, and articulate opportunities for positive outcomes: expansion, retention focus, and maturity progression
Customer Engagement - Inspiring customer loyalty by becoming a trusted adviser - Identifying and building strong customer champions - Understanding the client decision making process and organization structure - Lead customer through their own customer journey leveraging best practices and expert advice.
Deliver true value for customers - Be an expert on best practices in change management - Be a Challenger to the status quo and emphatically lead change - Identify and define successful deployment strategies - Continually learn new features and functionality of the platform and how they create value for the customer
Cross Functional Leadership - Align with Sales and Expert Services on expansion and renewals - Lead cross-functionally to drive customer success - Advocate for changes in other departments' ways of working and collaborate with them to implement those changes - Help foster a culture of teamwork amp; collaborationSkills and Abilities Required:
- Proven experience driving adoption, renewal and expansion with Enterprise accounts
- Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
- Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
- Experience and understanding of the application development lifecycle strongly preferred
- Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
- Exceptional executive-level communication, presentation and interpersonal skills
- Fosters and engages in a culture of teamwork and collaboration
- Creative, resourceful, detail-oriented and highly organized
- Analytical and metrics-driven work style
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Passion for continuously learning new technology and being able to provide value to the customer
Education and Experience Requirement:
- 10+ years of Customer Success Management, consulting or sales experience working with enterprise customers
- Bachelor's Degree or equivalent experience required, Master's Degree preferred
#LI-JB1#LI-JA1
Our Guiding PrinciplesWhile we live on different continents, speak different languages, and work on different things, we are bound by our MendixBlue guiding principles. Being MendixBlue means that you live the culture, and you consistently improve it as we grow. It’s kind of a big