Technical Account Manager
Keywords Studios, China

We are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a technical Account Manager, you will work closely with our clients, understand our customer needs and provide high-level technical support to overcome technical challenges of customers and internal project teams. In this job, you can get to know the latest in-gaming production workflows and the newest gaming engines in the world.

• Understand the production pipeline and provide technical support for customers to meet project needs;
• Research solutions using various problem-solving methods to perform the functions of the job and quickly escalate problems that require urgent attention;
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements;
• Collaborate with Clients, Project Managers, and IT to ensure our internal teams have the tools and software they need before projects start;
• Communicate the progress to both internal project teams and customers;
• Manage customer expectations and lead them to customer satisfaction;
• Conform to and enforce the company's IT security policies;
• Communicate effectively with other IT support staff regionally and globally to ensure smooth operations for production;
• Perform day to day helpdesk responsibilities including but not limited to responding to escalated IT tickets;
• Writing technical documentation for proprietary client tools/engines;

Requirements

• Minimum 3 years’ experience in a similar IT and Management field;
• Excellent verbal and written English communication skills;
• Hands-on experience with computer software and hardware, and a variety of internet applications, networks and operating systems is a must;
• Should possess strong analytical skills to diagnose problems (hardware, software, network, etc.) and determine appropriate solutions;
• Strong passion to join videogame industry;
• Fast learner and team player;
• Familiar with 3D gaming art creation tool and engine is preferred;
• Perforce or other version control experience (SVN, Git) is preferred;
• Gaming company experience is preferred.

Benefits

Shutte bus, medical care, bonus

Job Rewards and Benefits