Role: Student Enrolment Advisor (12 month contract)
Location: Chengdu, China
Job type: Full time, Contractual
Why QS?
At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.
It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.
Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.
At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.
We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day and as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.
As a Student Enrolment Advisor, this is what you’ll be doing:
The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.
They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.
Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.
Successful candidates will be trained in the psychology of decisions making, effective writing, marketing techniques, university branding and the UK higher education market. As we care about growth, both professionally and personally, successful candidate can also expect the following career progression should they consistently satisfy and exceed internal targets and expectations.
Role responsibilities:
Enquiry and Made Offer Management
- Improve the enquiry experience for students with great customer service, soft sales and provision of accurate information via phone, email and other communication platforms
- Ensuring all incoming communications are effectively managed and answered in accordance with SLAs
- Utilising effective writing skills to ensure emails are written in an engaging, creative way
- Maximizing potential conversion using a personalised approach to build rapport and represent the partner institution positively
- Collect intelligence from students to report back to partner institutions
- Contributing to the continuous improvement of business practices and student experience
Account Management
- Contribute to account meetings and share feedback and findings following engagement with students
- Lead account meetings and coordinate activities both across QS offices as well as between Student and Client Success colleagues.
- Elaborate call strategies to effectively target students
- Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly
General Duties:
- Provide support to the Client Success team as required
- Attend conferences, exhibitions, campus tours as required
- Domestic and International Travel as required
- In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.