Technical Customer Support Engineer
Audiokinetic, China
Job Description
Join our team and experience Audiokinetic!
We are looking for an ideal candidate with a programming or software development background to join our team in providing technical support to audio developers and designers in the gaming, automotive, and virtual reality industries to enable them to use Wwise to its fullest potential.
The technical customer support team is spread across Canada, China, and Japan, and we are committed to helping each other provide the best solutions for our customers. You will have the opportunity to reproduce scenarios of a very diverse nature and on multiple platforms (game consoles, cell phones). You are a master in multi-tasking and problems are for you the opportunity to improve our products? Don’t hesitate to apply!
What will you do?
The work involves, but is not limited to, the following:
- Support audio programmers and designers via email or video conference to help them get the most out of Audiokinetic products;
- Reproduce and investigate complex software issues reported by customers in the Wwise SDK code, Unreal and Unity integrations and the Wwise authoring tool;
- Escalate the issue to the appropriate development team when a software change is required;
- Play an active role with the software development and documentation teams to improve Audiokinetic products based on customer feedback;
- Work closely with Developer Relations to help Audiokinetic products adoption;
- Handle technical questions from teams evaluating Audiokinetic products in a way that fosters trust in Audiokinetic;
- Provide timely response to help us meet our service level agreement;
- Write documentation, create sample projects and guides for our users.
What do you bring to the team?
- Experience using game engines, such as Unity or Unreal;
- 3+ years of experience in a technical gaming related field or a similar role (e.g. integration specialist);
- Bachelor's degree in Computer Science, Engineering, or equivalent;
- Strong written and verbal communication skills in Chinese;
- Good knowledge of C/C++ or other object-oriented programming language;
- Excellent team player and problem solver with a high level of self-motivation and initiative;
- English communication skills an asset;
- Interest in game audio: knowledge of Wwise, an asset.
Audiokinetic is the leading provider of cross-platform audio solutions for interactive media and gaming, and sets new standards in interactive audio production for location-based entertainment, automotive, consumer electronics, and simulation. A trusted and strategic partner to the world’s largest interactive media developers and OEMs, Audiokinetic has a long-established ecosystem of allies within the audio industry and amongst platform manufacturers. The company’s middleware solutions include the award-winning Wwise and SoundSeed, as well as Wwise Automotive and Strata.
Audiokinetic, a Sony Group Company, is headquartered in Montréal, Canada, has subsidiaries in Tokyo, Japan, in Shanghai, China, and in Hilversum, The Netherlands.
We are looking for people who are passionate about interactive audio in games, virtual reality, and interactive experiences. We value creativity, curiosity, attention to details, collaboration, autonomy and initiative.
If you’re interested in helping us shape the future of audio production, click the Apply for this job button to submit your application. We know that applying to a new role takes a lot of work and effort and we sincerely value your time.