Membership Coordinator
AACSB International, China
Job Description
AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.
As the Membership Coordinator East Asia, a member of the Asia Pacific Office and Global Membership Team (GMT), you will be responsible for providing administrative support to the Regional Head of East Asia and supporting membership initiatives in the East Asian Region.
An ideal candidate for this role would possess strong organizational skills, attention to detail, and excellent time management. They should demonstrate proficiency in office software, possess exceptional communication skills (both written and verbal), and be adept at multitasking in a fast-paced environment. Adaptability, resourcefulness, and a customer-oriented approach are also crucial qualities for this role.
How you will contribute:
Administrative amp; Operational Support
- Makes travel arrangements for the Regional Head of East Asia and for Executive team members who visit East Asia.
- Prepares and submits reports in a timely manner.
- Coordinates appropriate internal and external appointments in collaboration with others.
- Prepares presentations and marketing materials relating to AACSB International to be used during outreach activities and external events.
- Supports the administration of the AACSB WeChat account.
- Provides administrative support to the local office set-up and operations.
- Performs duties in accordance with AACSB International’s Mission and Values.
Member Services amp; Engagement
- Keeps membership data in the CRM system updated and tracks records.
- Receives and converts incoming inquiries to new memberships to increase the membership base and engagement with members of AACSB International.
- Handles daily inquiries and provides appropriate solutions and alternatives within the time limits by coordinating various teams/colleagues internally.
- Engages with prospective members and existing members through various media appropriate to stakeholder needs, including direct conversation, video conferencing, phone, and social media.
- Supports member recruitment through proactive outreach activities. Researches and explores specific countries and/or regions for membership growth, outreach, and support activities.
- Supports member invoicing and dues renewal efforts for the East Asia region by working closely with GMT operations.
- Supports the development and implementation of revenue-generating activities in East Asia.
Requirements
- Proficiency in Microsoft 365, relevant experience with CRM and software applications relevant to the position
- Proficiency in English and Chinese language
- Bachelor’s degree in a related field
- Five (5) years of related experience (i.e. related experience in process/operation optimization, advisory, and/or credential business.)
- Ability to travel domestically
- International travel 1-2 times per year may also be required for this position
Preferred Qualifications
- Experience with Microsoft Dynamics
- Master’s degree in a related field from an accredited college or university
- Eight (8) years of related experience (i.e. related experience in process/operation optimization, advisory, and/or credential business.)
- Proficiency in spoken Korean, Japanese or Cantonese
- Knowledge and commitment to the higher education sector
- Experience with an international organization is a plus
Why join AACSB?
We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drivers that attract and keep them with AACSB.
Benefits
AACSB offers a competitive benefits program.