As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.
Your primary mission is to bring maximum value through actionable findings amp; conclusions to the customer, which we call Insights.
You will coordinate a team of experts cross functionally in a global matrix environment to provide and explain your assigned customers with commercial as well as technical findings and insights from our collaborative benchmarking programs, leveraging the extensive expertise and global expert pool of A2MAC1.
You are able to coordinate and lead complex benchmarking programs in terms of timeline, scope amp; profitability with external as well as internal stakeholders from various functional areas, such as engineering, procurement, value engineering and finance.
You are driven and motivated to identify and realize opportunities for follow-up business and to further grow the collaboration with our customers.Requirements
TASKS amp; RESPONSEBILITIES (detailed view of main duties and list of tasks in the role. Avoid a long list of bullet points and regroup tasks by main activities)
You are responsible and lead on all Technical and Financial aspects of strategic benchmarking engagements assigned to you, from initial scoping discussions, prepare and present responses to RFIs/RFQs, through staffing if awarded to the successful program delivery and formal closing retrospectives.
Your day-to-day work as a Customer Engagement Manager includes managing the strategic benchmarking programs as well as creating convincing proposals in the acquisition phase.
You are our central interface to the assigned customer while performing the program and you are the key person to maintain and grow this type of programs and relationships with the key stakeholders of the customer. Your responsibility is a clear and reliable communication to the customer across various departments and levels of seniority, from engineers to management amp; executive level.
You organize the delivery of your assigned program and the management of timelines according to the customers’ expectations and you orchestrate the customer relationships through proactive stakeholder management.
KEY MEASURES amp; INDICATORS (main KPIs used in the role)
PROFILE REQUIRED
Professional Background
Skills amp; Abilities